Refund policy

Refunds

Please read the terms and conditions carefully before purchasing and downloading digital images or prints. These Terms constitute a legal agreement between you and Escapes and Landscapes regarding the purchase and use of digital prints. By downloading the digital image, you agree to be bound by these terms and conditions.

Due to the nature of digital prints, we do not offer refunds or returns once the digital files have been downloaded. There is the opportunity to preview your Photo Pack prior to purchase and download.

However, if there is a technical issue with the downloaded files, the Customer must notify us within 7 days of purchase, providing details and supporting evidence. We reserve the right to rectify the error or defect. If any deficiency is approved and a refund is agreed to, the order will be cancelled and no longer accessible.

All images are available to preview on the website prior to purchase. It is the purchaser’s responsibility to ensure that they are purchasing the correct product, both with regard to content, form and quantity. No refund or replacement will be made where the product is supplied as ordered by the purchaser.